CXS Customer Experience Symposium
CXS ConnectBook your seat
The Official Conference Platform

The Johannesburg
CX Event of 2026.

The CXS Experience Symposium brings Africa's customer experience leaders together for three days of ideas, live engagement and measurable outcomes — powered by CXS Connect.

Reserve your seatExplore the programme
Dates
21–23 Oct 2026
Venue
Hotel Sky Sandton
City
Johannesburg
Language
English
CXS Experience Symposium main stage
Countdown

Until the first session, Day One

21 October 2026 · 08:00 · Johannesburg

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The Symposium

The conference teaches CX.
The platform demonstrates it.

CXS Connect is engineered around the principles delegates come to learn. Every touchpoint — from digital pass to post-event Action Plan — is an example of executive-grade customer experience.

25
Sessions
40+
Speakers
01

Live Engagement

Q&A, polling, ratings and CX Pulse™ built into every session — moderated in real time by the MC.

02

Personal Agenda

Every delegate builds their own programme in the CXS Connect app, with timed reminders for each session.

03

Measurable CX

The Delegate Engagement Index quantifies attention, participation and takeaways across all three days.

04

Executive Networking

Digital business cards, curated introductions and post-event follow-through with your CX Action Plan.

Three Days

A programme built for outcomes.

Tap any day to expand the full running order — the same schedule delegates see in the live agenda.

Voices

Leaders shaping the next
era of customer experience.

View the full lineup
The Venue

Hotel Sky Sandton,
Johannesburg, South Africa.

The Symposium takes place at Hotel Sky Sandton in Sandton, Johannesburg from 21–23 October 2026 — five-star surrounds, sweeping city views and full conference facilities in the heart of Africa's financial district.

Sandton, Johannesburg · Secure on-site parking

Answers

Frequently
asked.

Something not covered? Reach out to Aloysius.petersen@phoenixevents.co.za (+27 64 148 2345) or melissavisser@phoenixevents.co.za (+27 84 045 2113)

Who should attend?

CX leaders, service designers, contact-centre executives, digital and marketing heads, and founders scaling customer-led businesses across Africa.

What is CXS Connect?

The official symposium platform. It handles registration, digital passes, the three-day programme, live Q&A and polling, session ratings, networking and your personal CX Action Plan.

Is the programme in-person only?

The main symposium is in-person at Hotel Sky Sandton, Sandton, Johannesburg. Selected keynotes are streamed to registered digital delegates.

How do I access resources after the event?

All slides, recordings and speaker resources stay in your CXS Connect account, alongside your notes and Action Plan.

Registration open

Join the room where
African CX is decided.

Early-bird passes are limited. Reserve now and secure your seat, your suite and your place in the CXS Connect community.

1 – 3 delegates

R6 500

per delegate

Your rate

4 – 5 delegates

R6 000

per delegate

6+ delegates

R5 500

per delegate

R6 500 × 1

1 – 3 delegates rate applied

Total

R6 500

Group rates applied automatically on invoice. All prices include VAT.

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