Terms & Conditions

The Customer Experience Symposium, the CXS Connect platform and CX Member are operated by Optimized Design Operations (Pty) Ltd (“we”, “us”). When you book, sign up or buy a membership you are contracting with Optimized Design Operations (Pty) Ltd.

By accessing or continuing to use cxsymposium.co.za, CXS Connect or CX Member, you agree to these terms. If you are using the service for an organisation, you confirm you have authority to bind it; individuals must be of legal age.

CX Member is a digital community membership offered as a Monthly plan (R31 for one month of access) or an Annual plan (R365 for twelve months of access). Memberships do not renew automatically; you renew manually, and renewing early adds time to your remaining access. Access continues for a 7-day grace period after expiry and then pauses until you renew.

CX Member memberships are sold by Optimized Design Operations (Pty) Ltd. Payments are processed securely in South African Rand by PayFast (payfast.io); we never see or store your card details.

Customer service, cancellations and refunds are handled by us directly. Refunds are described in our Refund Policy at cxsymposium.co.za/refund.

You must not misuse the service, including: using it for any unlawful purpose; fraud, spam or impersonation; infringing anyone's intellectual property; or interfering with its security, such as introducing malware, probing for vulnerabilities, or scraping content or member details.

You are responsible for keeping your login details confidential and for activity under your account, and you must keep your information accurate.

We retain all ownership of the service and its intellectual property, including the software, content, documentation and branding. You receive a limited, non-exclusive, non-transferable right to use the service for your own membership or booking, and may not resell, redistribute or reverse engineer it.

We work to keep the service running, but we do not guarantee uninterrupted or error-free performance, and features may change over time. To the fullest extent permitted by law, implied warranties are disclaimed.

We may suspend or end your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. When access ends, community content you posted may be removed or retained in line with our Privacy Policy.

A booking is made when the Book Your Seat form is completed and submitted on cxsymposium.co.za. Submitting the form creates a binding registration request for the number of seats selected.

Each booking is assigned a unique registration ID and a tax invoice number. A confirmation email and a tax invoice are issued automatically to the email address provided.

Seats are allocated on receipt of payment. The organisers reserve the right to release unpaid seats after the payment due date.

Registration fees are quoted per delegate and are subject to the group rate applicable to the number of seats booked. All quoted rates are VAT inclusive; no VAT is added on top of the advertised price. The invoice shows the VAT portion included in the total for accounting purposes.

A tax invoice is generated automatically on registration and made available to the delegate and the billing company.

Please pay within 7 days from receiving the invoice.

The delegate and/or the company named on the booking is responsible for payment of the full registration fee within 7 days of receiving the invoice.

Payment must be made by electronic funds transfer using the invoice number as the payment reference. Proof of payment should be emailed to the symposium team.

Unpaid invoices after the due date may result in the booking being cancelled and the seat released, without waiving the organisers' right to recover amounts due.

Cancellations must be submitted in writing to the symposium team. Cancellations received fewer than 14 days before the event, and no-shows, remain payable in full.

Delegate substitutions are permitted at no charge at any time before the event, provided the replacement delegate's details are supplied in writing.

The organisers may amend the programme, speakers, session times, format or venue where necessary. Where the event cannot proceed on the published dates, bookings will be transferred to the rescheduled dates.

Registration includes access to CXS Connect, the official delegate platform. Access is personal to the named delegate and may not be shared. Platform access is activated once the registration is approved.

Details supplied during registration are used to administer the booking, issue invoices, provide platform access and communicate event information. Acceptance of these terms, together with the date, time and IP address of acceptance, is recorded against the booking as an auditable record.

Delegate details are not sold to third parties.

Delegates are expected to conduct themselves professionally. The organisers may photograph and record sessions for event and marketing purposes; delegates who prefer not to be featured should notify the symposium team on arrival.

The organisers are not liable for travel, accommodation or other costs incurred by delegates, or for indirect or consequential loss arising from attendance or from changes to the programme.

These terms are governed by the laws of the Republic of South Africa.

Questions may be directed to Aloysius Petersen (Aloysius.petersen@phoenixevents.co.za, +27 64 148 2345) or Melissa Visser (melissavisser@phoenixevents.co.za, +27 84 045 2113).