Live Engagement
Q&A, polling, ratings and CX Pulse™ built into every session — moderated in real time by the MC.
The Official Conference Platform
The Johannesburg
CX Event of .
The CXS Experience Symposium brings Africa's customer experience leaders together for three days of ideas, live engagement and measurable outcomes — powered by CXS Connect.
The Symposium
The conference teaches CX.
The platform demonstrates it.
CXS Connect is engineered around the principles delegates come to learn. Every touchpoint — from digital pass to post-event Action Plan — is an example of executive-grade customer experience.
- 25
- Sessions
- 40+
- Speakers
AI Concierge
A conference companion that answers, recommends sessions and shapes each delegate's personal agenda.
Measurable CX
The Delegate Engagement Index quantifies attention, participation and takeaways across all three days.
Executive Networking
Digital business cards, curated introductions and post-event follow-through with your CX Action Plan.
Voices
Leaders shaping the next
era of customer experience.
The Venue
Hotel Sky Sandton,
in the heart of Africa's richest square mile.
Purpose-built rooms, a rooftop networking terrace and executive suites — moments from Sandton City, Nelson Mandela Square and O.R. Tambo International. Registration takes place on the First Floor.
- Main plenary auditorium
- 6 breakout studios
- Rooftop networking
- On-site concierge
- Complimentary Wi-Fi
- Curated hospitality
Answers
Frequently
asked.
Something not covered? Reach out to Aloysius.petersen@phoenixevents.co.za (+27 64 148 2345) or melissavisser@phoenixevents.co.za (+27 84 045 2113)